You install the channel as a private app in your Zendesk. We'll guide you through the installation process, which is very straightforward.You need to have a dedicated smartphone with your WhatsApp account
The phone needs to be on during your business hours, functional and charged
There must be a constant and stable internet connection.
The application has the following requirements:
Connect your WhatsApp account
After the installation of the application in your Zendesk environment we schedule a web meeting in order to validate your phone number for the application. During this meeting, we will provide a QR code through a shared screen which needs to be scanned with your dedicated WhatsApp smartphone for the validation to proceed.