KNOWLEDGE IS POWER. Using it is powerful.Discover guide here
STAY IN TOUCH. Zendesk Message is a new customer messaging product that helps companies engage customers on their favorite messaging apps, like Facebook and Twitter. It’s available through Zendesk Chat.Discover message here
The first step is to eliminate obstacles for a quick rollout. We want to reduce ticket volume and get CSAT up, and make sure your team is comfortable using the new tools.
Efficiency & Business Impact
Next we identify some ways to make your customer service department more efficient.
Now we’re cooking with gas. It’s time to capitalize on your success and build a customer service strategy for next year and beyond.
"“I can’t recommend Zendesk Support enough—I’m a huge advocate. I think its the best piece of software we’ve ever used.” – David Bedelis LEARNING TECHNOLOGIES SPECIALIST AT VODAFONE HUTCHISON AUSTRALIA"
"“Zendesk Support is a powerful tool. Quite simply, it means we don’t miss anything important.” – David Desinger ETNEHS TECHNICIAN AT L’ORÉAL DEUTSCHLAND"
"“We want our customers to write in and reach out whenever they need help. Answer Bot helps our support team help our customers self-serve and get their responses faster.”"
"“Zendesk is the hub, the central tool we connect everything to.” – Chris Wilson, Director of Technical Support at Shopify"
"“The Mobile SDK has allowed us to provide quick answers through our help center. Also, we have more context about the users that request 1:1 support. It saves us a lot of time.” – Josh Greenwald Community support lead at SwiftKey"
""Investing in our knowledge base meant we saw a massive decline in the number of support requests coming in. Partners were getting what I consider to be the very best service—which is that they never had to log a ticket in the first place." – Mike Cartwright Chief of Partner Solutions at Expedia® Affiliate Network (EAN)"
"“Live chat lets agents handle multiple chats at once, so the wait time is reduced and customers have a better experience.” — Jorge Vernetta, Global Operations Manager at foodpanda"
"“Zendesk Talk allows our team to deliver excellent customer experiences as our business continues to grow. Our agents have everything they need—customer history, order details and previous tickets—all in one place, for fast, personal support” – Taylor Stitch"